--------- Original Message ----------
Subject: review...
From: "Lauren C___ "
To: "Robert Matson"
------------------------------------------
I would not have purchased a recumbent bike from anyone other than Robert Matson. When I took one of his demo bikes out for a test drive, Robert did not leave me to my own devices. Instead, Robert guided me through a series of safe exercises to help me feel comfortable and gain confidence. More specifically, Robert taught me how to make wide turns, sharp turns and how to angle my feet to avoid hyper-extending my legs so that when it came time to ride my new recumbent home I would feel like a pro. Overall, I appreciated Robert's knowledge of recumbents as well as his attentiveness to my many questions.
Have a great night,
Lauren
---------- Original Message ----------
Subject: Update
From: "Mona Freedman"
To: "Robert Matson"
------------------------------------------
Dear Robert,
Just a quick note to tell you how much fun I am having. Buying the Volae was the best decision I have made with regard to my biking. I am only tooling around my neighborhood so far, but I was on the bike for an hour and 40 minutes; I am u-turning like a champ and going up small inclines with no problems whatsoever. I will be on the bike lanes in no time. I'll send photos whenever I can get my husband out with the camera while I am riding. Thanks for all your all your help.
Best,
Mona
Cherry Hill, NJ
---------- Original Message ----------
Subject: Second Update
From: "Mona Freedman"
To: "Robert Matson"
------------------------------------------
Dear Robert,
I just wanted to update you on my progress; one month and 178 miles later, the Volae Century is even more fun to ride. I am now doing my regular road rides and I am even discovering places I have never ridden to before. I have been able to ride about 4 days per week and I plan to ride all winter. I find the wind doesn't bother me on the recumbent. I really appreciate the time and expertise you shared with me. I tell everyone who asks, how great you are to deal with!
Thanks again for everything, especially coaching me to be able to ride this bike. As I told you earlier, it's the best decision I have ever made with regard to my biking.
Best,
Mona
Sent from my iPad
---------- Original Message ----------
Subject: Note of thanks
From: "STEPHEN K____"
To: "Robert Matson"
------------------------------------------
Robert,
A note of thanks for your great customer service. Having never ridden a recumbent, you patiently taught me how to get started and stopped without falling off the bike. You were willing to spend time explaining the intricacies of the Velotechnic and Volae bikes along with their idiosyncrasies. Ultimately, I purchased a used Volae Tour but, will certainly turn toward your experience and advice for upgrades and maintenance. I would most certainly refer my friends to you after I convince them to give up their road bikes and join the "bent" bicycle society!
--
Steve K____
Technology Education
---------- Original Message ----------
Subject: Pics of SMGTe on Car
From: tm____@aol.com
To: "Robert Matson"
------------------------------------------
Robert -
I've had a lot of fun with the bike over this beautiful weekend - gone about 15 miles each day, including this morning. I'll definitely do the 40 mile ride that I was considering for this coming weekend - I rode part of it on Saturday and felt
full confident on the bike ... the mirrors make a big difference since it isn't as easy to 'turn around" on the recumbent. Thanks again for all of your advice in configuring things ... I don't think I'd do it any differently!
Attached are the pics of the bike on the car. My kids spend about 3 hours on saturday mornings at a kind of extra-school thing about 15 miles from home, and I drove there with the bike on the rack so I could go for a ride. You'll see the pic that we took with it on the rack in brooklyn, with the seat, and then one I did at home without the seat. I found that I needed the seat off to accomplish the most interesting picture ... the SMGTe as one of FOUR bikes on the rack. I think that this was only do-able because my kids bikes are small (16 inch wheels), and that once they move the bigger bikes I'll need to take everyone's wheels and pedals off but it should still work. The recumbent's handlebars are the biggest problem. I also attached a pic of how I attached it to the rack ... with the seat off and needing to fit all 4 bikes, the center of gravity is WAY off and it was stressing that rubber safety belt. I used some sailing line that's meant for heavy loads and tied it with a square knot (gets tighter as pressure is appplied but still easy to untie), so that it was that line rather thant he rubber belt was taking the weight.
I smudged out my license plate number in case you want to send the pics to customers who ask whether the bike can go on a rack. I can't endorse that the method is for every rack, car, or person, but it worked for me! Also, my wife's car - the MDX - is particularly wide. If I try to put it on my car, which is small, I may want to angle it differently so that it doesn't "stick out"....
Let me know when the parts come ... talk to you soon.
Tim
---------- Original Message ----------
Subject: Gekko FX
From: "Ken Fisher"
To: "Robert Matson"
------------------------------------------
Hi Robert,
It's been several months since I purchased my Street Machine GTE from your company. If you recall, I picked up the recumbent with an injured knee. The knee healed and the snows arrived; along with tax season. Finally, this past month I have been out on the road with my GTE.
It is a fantastic bike! Having ridden a short-wheel based, above seat steering, lightweight recumbent for over 10 years; I can only say that the GTE blows it away. The quality speaks for itself. The trouble-free assembly speaks for your talents. I would recommend the bike in a heartbeat. The below seat steering took a few rides to get comfortable with but once I did, it provided a stability that my previous bike never achieved. The additional 6 pounds has had no impact on my ability to get up the hills of LI. The upgrades (disc brakes and bar-end shifts with drive train) put this bike in dream bike status. I would be happy to share my experiences about this recumbent or your shop with any potential buyers should they be needed. Enjoy your summer!
Sincerely,
Kim Wasserman
---------- Original Message ----------
Subject: Recumbent Bike Winter Sale (but first this news)
From: "D___ P____" <____@gmail.com>
To: "Robert Matson"
------------------------------------------
Hey Robert,
Just looking over past emails and noticed this and then I also remembered that I never wrote you that testimonial. I know it's long over due, but here it is:
I few weeks before I came to Robert, I was online looking for a way to relieve herniated disc pain while cycling. I read something in a forum about recumbent bikes relieving lower back pain and decided to follow up on it. Found NYCrecumbentsupply and within days set up an appointment. Robert set me up with a few bikes before we settled on the Street Machine. The whole process took hours and hours. I was extremely happy with the way Robert didn't rush me and tried to, not just sell me a bike, but make sure that everything fit and I was happy with what I got.
Robert's level of expertise and professionalism were beyond my expectations. The degree of care he put in to making sure that I got the right bike was unbelievable. I'm very happy with the Street Machine and even more happy that I get to enjoy cycling again.
Thanks for everything Robert,
D____ P____
---------- Original Message ----------
From: "arnold t" <___@hotmail.com>
To: "Robert Matson (NYCRS/TIW)"
Subject: RE: Scorpion fs
------------------------------------------
Robert,
I just wanted to extended my sincere appreciation for your expertise, patience, and level of service. It is wonderful to see such a personal level given to customers in order to qualify choosing the right recumbent. I couldn't be happier with my decision to purchase the HP Velotechnik Scorpion FS. I am looking forward to meeting up in future rides. I will strongly recommend folks to talk to you if they are interested in recumbents, and I am sure there will be many..this thing is certainly a head turner. Again, thank you so much for everything.
All the best,
Arnold T.
---------- Original Message ----------
Subject: One Testimonial coming right up--
From: "Malcolm S."
To: "Robert Matson"
------------------------------------------
I'm the kind of guy that likes to do a ton of research before I buy anything. I usually end up reading endless reviews of whatever it is I'm about to purchase before I'll make a choice.
But every once in a while, I connect with someone who's level of expertise is so unequivocally high that with one conversation, all my urge to research my purchase is satisfied and I now know exactly what I want and I'm ready to buy.
Robert Matson, when it comes to recumbents, is just that kind of expert. Robert listened to my needs in a bike then quickly zeroed in on exactly which one would be best for my situation. But far from being a hard sell, he ended up directing me to a bike shop closer to where I live [Portland, OR] so I could get it serviced locally! After giving me a full education on recumbents, he passed the sale on to a colleague!
Robert makes me miss living in NY where people just tell you exactly what they know and help you out as best they can and where they treat you the way they would want to get treated!
Thanks, Robert,
Malcolm S.
---------- Original Message ----------
Subject: My review for your web site.
From: k____@aol.com
To: Robert Matson
------------------------------------------
Hello Robert,
I just wanted you and others to know what a positive experience I've had with you during the course of buying my new Rans V-Rex.
Robert is 1st class in customer service and knowledge of not only recumbents but cycling over all. He's also a 1st class mechanic and will leave you with a bicycle ready to go. Just a week or so after purchasing my V-Rex from Robert at NYC Recumbent Supply, I went on my first tour. (The farm Ride) It was a blast. The V-Rex performed flawlessly.
I have never ridden more than about 5 miles on a bicycle at one time. I took on the challenge of the 66 mile route (which turned out to be about 75 miles) and I completed it without any pain whatsoever to my lower back, neck, arms or wrists. I could have used a new pair of legs after the tour but that's because I know to better prepare physically for it next time. I was so comfortable on the ride thanks to my V-Rex. I love, love, love the bike. I just can't stop riding it. I ride it in my sleep : ).
Most of all it's meeting Robert Matson of NYC Recumbent supply that has been one of the best experiences ever. He's become more like a friend I've know for years rather then a regular sales person. No pressure to buy. He answers question after question (and I can be a pain when it come to questions) without hesitation. He responds to e-mails with an abundance of information regarding a question I may have asked.
Robert is a wonderful person in general and it reflects in the way he interacts with his customers. Anyone considering a recumbent bike, and wants the best experience in helping them decide whether a recumbent is for them, can't go wrong in looking Robert up.
It's a pleasure to do business with you Robert and I can't thank you enough for your patience and overwhelming customer service you've provided and continue to provide to all of us looking to explore the wonderful world of recumbent cycling. You are the BEST!! : )
- Lieut. Joseph (Eddie) Acevedo
---------- Original Message ----------
From: "raymond higgins"
To: "Robert Matson (NYCRS/TIW)"
------------------------------------------
Hey Robert,
Thanks for setting up the bike [Volae Urban Century] for me. I really appreciate your attention to detail as I am sure all of your customers do. Took her out for her maiden voyage and rode about 17 miles, to Sag Harbor and back. It was a bit windy but a pleasure to ride.
Thanks again,
Ray Higgins
---------- Original Message ----------
Subject: Re: HP Velotechnik
From: "M___ N___"
To: "Robert Matson (NYCRS/TIW)"
------------------------------------------
I couldn't be more satisfied with the test rides and other information you gave me on the two recumbents I test rode. Riding for several miles with the bikes sized perfectly with the handlebar configuration and pedals I wanted allowed me a feel for the bikes that would never have been possible at any other bike shop. Most of all, you knew I was noncommittal about replacing the old recumbent I have at home, and didn't go for the hard sell. The experience I got from riding the bikes and the expertise you gave me was well worth the cost.
- Michael N.
---------- Original Message ----------
From: "K___ S____"
To: "Robert Matson"
------------------------------------------
The Innovation Works was a very pleasant surprise for me. From the first time I started reading about recumbents and trying to figure out manufacturers, bikes and dealers, I quickly realized that most of the options for trying the bikes were at least 50-200 miles or more from New York City. When I read about a RANS dealer in Brooklyn on the RANS site, I was very excited. It was quick to hook up with Robert Matson and try a beautiful V-Rex, in my old beautiful neighborhood, Prospect Park. Robert is a triathlete, and enthusiastic about making the correct brand choice, models, fit, city-friendliness and purpose of the bikes.
My first step was learning to ride a recumbent in traffic-free Prospect Park. I quickly had a smile on my face after so many years of riding upright bikes, to enjoy these beautiful designs that really should be replacing even the racing circuit in my opinion.
Robert was meticulous with the fit and adjustments, and I felt safe at all times that he was paying close attention. Just to satisfy my curiosity later I did make a long trip and try a Bacchetta dealer (who was also a wonderful person) and preferred the RANS (V-Rex in my case) and purchased through the Innovation Works. It also gave me confidence that if I got nervous about my Upper West Side bike shop touching a recumbent, I knew I could just go to Brooklyn to get full service.
We made long deliberations on to go with standard or XL sizes for better fit for me, and bike arrived and was assembled in a very efficient manner by a great mechanic. It was pure joy to take it for a first spin together with Robert.
At no point during these exchanges did I feel like I was being pressured by a bicycle salesman in the store trying to sell me what's in stock; it felt like I had known Robert as a friend all along and he was just giving me expert caring advice.
- K.S.
---------- Original Message ----------
Subject: Having a great time
From: "MF&Ph J."
To: "Robert Matson"
------------------------------------------
Dear Robert,
Thank you for your recent e-mail forwarded to me by F____. I looked up Easy Street's website and am going to order the pedal extenders that might be a quick fix. We have been biking on the roads around Woodstock for the last few days [on our V-Rexes], enjoying the weather, getting used to the bikes and exercising some underused muscles in the process.
Tackling steep uphills can still be a challenge but flat portions of road are a breeze and downhills give us a sense of flying. Altogether having a great time cycling. I have moved my seat-back two notches further down and found this arrangement gave me more power and relieved my waist area that felt a bit cramped in the initial, more upright position.
The bikes attract a lot of attention and many questions each time we go out biking. I have already referred a few people to Rans' website so they could find your address, and from now on will carry your telephone number in my bag.
Thank you again for being so generous with your time and attention.
All the best.
Philippe J.
---------- Original Message ----------
Subject: Gekko FX
From: b______@hotmail.com
To: "Robert Matson"
------------------------------------------
Robert --
Thanks very much for your help in ordering and putting together my new gekko fx. Your advice was spot on and was invaluable in helping me make the proper choices in terms of options and configuration. And then your hard work in making sure the bike was ready to go once it came in as well as properly tested (even finding and adjusting to a problem with a manufacturers spec) was exemplary.
Bryan
---------- Original Message ----------
Subject: Re: testimonial?
From: "D. Combs"
To: "Robert Matson"
------------------------------------------
Robert was very thorough when I bought my bicycle. We discussed the brand of bicycle, he made sure I'd adapted to it well, and he assembled it when it arrived at his shop. Robert has also helped with selecting and installing parts. Owning a recumbent is not only possible, but easy, with Robert's help.
- D. Combs
---------- Original Message ----------
Subject: Gekko fx, testimonial
From: "Greg G."
To: "Robert Matson"
------------------------------------------
It's fantastic to have a local NYC recumbent dealer. There are ways to buy new and sometimes used as well. I can test the bike and ride it home instead of renting a van and spending the weekend driving back and forth!
Robert is knowledgeable, passionate, painstaking, patient, and honest as the day is long. He's a good listener too, soaking up details about my tendonitis, knee surgery and other biomechanical issues.
I purchased an HP Velotechnik Gekko from him, and he pointed out how it is a newer model for the German domestic market, with a few better details that are unpublished.
Robert lives it. He really knows the brands he carries (and many others besides). He's got a huge fund of general recumbent lore at his command as well.
What I like best about dealing with Robert is this - not only does he go all out to help you, but he gives you the straight scoop. In the hours of talking about recumbents, I never once felt I was getting sales spiel. I'm now considering a RANS or Volae, and would buy from him with peace of mind.
- Greg G.
---------- Original Message ----------
Subject: Volae Team - Testimonial
From: "Jim L. "
To: "Robert Matson"
------------------------------------------
Robert,
I bought the Volae Team for speed, and yes, this is the fastest I have ever gone on a bike -- and far more comfortable than my normal bike with a suspension system. There is no going back.
On a round trip I clocked 1/2 mph faster than I have ever gone on a normal bike on the same route in gentle rolling hills. And there is probably another 1/2 mph to come when I get my recumbent legs (learn to emphasize different muscles). And I am 15-20% faster down gentle hills.
Buy from Robert Matson. Volae makes it easy enough to buy a bicycle and some accessories online, but you will not configure something good. How are you going to mount a water bottle? Which accessories do you really want, not having tried any of them? What seat pack is compatible with a tailsok? Tailsok? The death-wish Volae website does not even mention a tailsok, but without one you will be 1 mph slower on the flats. And if you are between seat sizes like me, Robert will have you try both seats, so you don't get the uncomfortable one.
Robert is both a good talker and a great listener. You will think that configuring a bike just right for you is the most important thing in his life, and in that time and space I think it really is.
Regards,
Jim L.
---------- Original Message ----------
From: Raymond Ehrlich
To: Robert Matson
Sent: Fri, Jun 11, 2010 11:33 am
Subject: HPV / dust seal
------------------------------------------
I had never been on a recumbent bicycle but thought that one would eliminate the neck and elbow pain that I got from a regular bike. After some preliminary research it became clear that there are lots of "bents" out there but few places to test ride them. Robert Matson was able to help me sort through the confusion about which type of bike to consider and what features I needed to focus on. He has been absolutely thorough in his explanations about the qualities of each bike and why one was better than another. In most cases Robert answered my [e-mail] questions within a few hours.
When I came for my test ride, Robert provided enough instruction so that I was able to handle my first ride with confidence.
I did buy a bike from Robert and it came with 2 small imperfections. He immediately remedied the problems by contacting the company and getting the 2 replacement parts. In the meantime the bike has been wonderful and as hoped I have had no pain at all. I love the new bike and expect it to be my "wheels' for many years to come.......Seth Ehrlich
---------- Original Message ----------
Subject: Re: Testimonial
From: "D___ Cohen"
To: "Robert Matson"
------------------------------------------
Recumbents bikes are truly a fun and exciting way to cycle. However, in a world designed around diamond frame (upright) bikes, recumbents face some basic challenges. Robert Matson of NYC Recumbent Supply will help you navigate these challenges so you can focus on riding your recumbent (and having fun). Robert carefully listens to your needs, and then will help you choose the right bike or gear. In the rare case where Robert doesn't have an immediate answer, he will go out of his way to research the best solution, and in some cases even form new business relationships to get the answers and gear you need.
The time and effort Robert puts into helping you will be immediately apparent from the very first moment you contact him till long after you are up and riding. If you live in the New York City area, and are considering a recumbent bicycle, do not hesitate to contact Robert Matson--you will not be disappointed.
If you are lucky enough, Robert will even give you a tofutti ice cream sandwich -- or even better you can envy Robert as he enjoys 6 of them. :p
- D. Cohen
[Hey, that was my mid-ride lunch! Isn't that allowed?! - RM]
---------- Original Message ----------
From: "t__ c_____"
To: Robert Matson
------------------------------------------
Robert-I want to thank you for your patient instruction today. I think I am going to enjoy my [V-Rex] recumbent very much. I rode for a bit after I got home and was able to make all but one hill (missed a shift). I do think, though, that I am going to have serious problems walking tomorrow. -Tim
(Serious problems walking is how you know you're having fun, Tim. :-) - RM
---------- Original Message ----------
Subject: Glad to hear you got home safely :-)
From: F___ S___"
To: "Robert Matson"
------------------------------------------
No problem. We had a great time [on the Screamer TR]. We ended up in a busy part of Brooklyn with many red lights and stop and goes. Then toward the end pushed up a steep hill on the West Side toward 79th St from the river side. So we tried a variety of terrains. Good experience for a couple of starters. Maybe it was the trainer's effectiveness :).
Again thank you very much. We do very much appreciate your professionalism and dedication to you're customers. I now need to focus on the NYC Half-Marathon this Sunday. Have a good weekend and talk to you soon.
- FS
---------- Original Message ----------
Subject: Been very happy with the recumbent
From: "Kwan C_"
To: "Robert Matson (NYCRS/TIW)"
------------------------------------------
Hi Robert,
I just wanted to let you know that I have been very happy with the HP Velotechnik StreetMachine Gte purchased from you a few months back. It has completely renewed my interest in cycling. All the reasons that I used to hate riding on an upright have disappeared and I love how the recumbent allows me to ride much longer distances than I was ever been capable of.
Please also let your website readers know that your guidance at the beginning made my decision to purchase a world of difference. From the wealth of information on every aspect of recumbent bicycles to the personal care and guidance throughout the demo ride, brought a breath of fresh air to the bicycle purchasing experience.
Considering that I came in lower than the StreetMachine’s lowest fit requirement. The non-trivial modification to fit me properly was done with care and on a timeline that was quite impressive. Something that might not been accommodated in a non-boutique operation.
I will definitely recommend you to any of my friends and family if the itch to ride a recumbent ever gets unbearable to them. I have the utmost confident in your professionalism; that they will be treated with great care.
I’m planning to ride at many places with the StreetMachine, please see attached picture of the recumbent racked on my truck.
Kwan
Brooklyn NY
Subject: review...
From: "Lauren C___ "
To: "Robert Matson"
------------------------------------------
I would not have purchased a recumbent bike from anyone other than Robert Matson. When I took one of his demo bikes out for a test drive, Robert did not leave me to my own devices. Instead, Robert guided me through a series of safe exercises to help me feel comfortable and gain confidence. More specifically, Robert taught me how to make wide turns, sharp turns and how to angle my feet to avoid hyper-extending my legs so that when it came time to ride my new recumbent home I would feel like a pro. Overall, I appreciated Robert's knowledge of recumbents as well as his attentiveness to my many questions.
Have a great night,
Lauren
---------- Original Message ----------
Subject: Update
From: "Mona Freedman"
To: "Robert Matson"
------------------------------------------
Dear Robert,
Just a quick note to tell you how much fun I am having. Buying the Volae was the best decision I have made with regard to my biking. I am only tooling around my neighborhood so far, but I was on the bike for an hour and 40 minutes; I am u-turning like a champ and going up small inclines with no problems whatsoever. I will be on the bike lanes in no time. I'll send photos whenever I can get my husband out with the camera while I am riding. Thanks for all your all your help.
Best,
Mona
Cherry Hill, NJ
---------- Original Message ----------
Subject: Second Update
From: "Mona Freedman"
To: "Robert Matson"
------------------------------------------
Dear Robert,
I just wanted to update you on my progress; one month and 178 miles later, the Volae Century is even more fun to ride. I am now doing my regular road rides and I am even discovering places I have never ridden to before. I have been able to ride about 4 days per week and I plan to ride all winter. I find the wind doesn't bother me on the recumbent. I really appreciate the time and expertise you shared with me. I tell everyone who asks, how great you are to deal with!
Thanks again for everything, especially coaching me to be able to ride this bike. As I told you earlier, it's the best decision I have ever made with regard to my biking.
Best,
Mona
Sent from my iPad
---------- Original Message ----------
Subject: Note of thanks
From: "STEPHEN K____"
To: "Robert Matson"
------------------------------------------
Robert,
A note of thanks for your great customer service. Having never ridden a recumbent, you patiently taught me how to get started and stopped without falling off the bike. You were willing to spend time explaining the intricacies of the Velotechnic and Volae bikes along with their idiosyncrasies. Ultimately, I purchased a used Volae Tour but, will certainly turn toward your experience and advice for upgrades and maintenance. I would most certainly refer my friends to you after I convince them to give up their road bikes and join the "bent" bicycle society!
--
Steve K____
Technology Education
---------- Original Message ----------
Subject: Pics of SMGTe on Car
From: tm____@aol.com
To: "Robert Matson"
------------------------------------------
Robert -
I've had a lot of fun with the bike over this beautiful weekend - gone about 15 miles each day, including this morning. I'll definitely do the 40 mile ride that I was considering for this coming weekend - I rode part of it on Saturday and felt
full confident on the bike ... the mirrors make a big difference since it isn't as easy to 'turn around" on the recumbent. Thanks again for all of your advice in configuring things ... I don't think I'd do it any differently!
Attached are the pics of the bike on the car. My kids spend about 3 hours on saturday mornings at a kind of extra-school thing about 15 miles from home, and I drove there with the bike on the rack so I could go for a ride. You'll see the pic that we took with it on the rack in brooklyn, with the seat, and then one I did at home without the seat. I found that I needed the seat off to accomplish the most interesting picture ... the SMGTe as one of FOUR bikes on the rack. I think that this was only do-able because my kids bikes are small (16 inch wheels), and that once they move the bigger bikes I'll need to take everyone's wheels and pedals off but it should still work. The recumbent's handlebars are the biggest problem. I also attached a pic of how I attached it to the rack ... with the seat off and needing to fit all 4 bikes, the center of gravity is WAY off and it was stressing that rubber safety belt. I used some sailing line that's meant for heavy loads and tied it with a square knot (gets tighter as pressure is appplied but still easy to untie), so that it was that line rather thant he rubber belt was taking the weight.
I smudged out my license plate number in case you want to send the pics to customers who ask whether the bike can go on a rack. I can't endorse that the method is for every rack, car, or person, but it worked for me! Also, my wife's car - the MDX - is particularly wide. If I try to put it on my car, which is small, I may want to angle it differently so that it doesn't "stick out"....
Let me know when the parts come ... talk to you soon.
Tim
---------- Original Message ----------
Subject: Gekko FX
From: "Ken Fisher"
To: "Robert Matson"
------------------------------------------
Hi Robert,
It's been several months since I purchased my Street Machine GTE from your company. If you recall, I picked up the recumbent with an injured knee. The knee healed and the snows arrived; along with tax season. Finally, this past month I have been out on the road with my GTE.
It is a fantastic bike! Having ridden a short-wheel based, above seat steering, lightweight recumbent for over 10 years; I can only say that the GTE blows it away. The quality speaks for itself. The trouble-free assembly speaks for your talents. I would recommend the bike in a heartbeat. The below seat steering took a few rides to get comfortable with but once I did, it provided a stability that my previous bike never achieved. The additional 6 pounds has had no impact on my ability to get up the hills of LI. The upgrades (disc brakes and bar-end shifts with drive train) put this bike in dream bike status. I would be happy to share my experiences about this recumbent or your shop with any potential buyers should they be needed. Enjoy your summer!
Sincerely,
Kim Wasserman
---------- Original Message ----------
Subject: Recumbent Bike Winter Sale (but first this news)
From: "D___ P____" <____@gmail.com>
To: "Robert Matson"
------------------------------------------
Hey Robert,
Just looking over past emails and noticed this and then I also remembered that I never wrote you that testimonial. I know it's long over due, but here it is:
I few weeks before I came to Robert, I was online looking for a way to relieve herniated disc pain while cycling. I read something in a forum about recumbent bikes relieving lower back pain and decided to follow up on it. Found NYCrecumbentsupply and within days set up an appointment. Robert set me up with a few bikes before we settled on the Street Machine. The whole process took hours and hours. I was extremely happy with the way Robert didn't rush me and tried to, not just sell me a bike, but make sure that everything fit and I was happy with what I got.
Robert's level of expertise and professionalism were beyond my expectations. The degree of care he put in to making sure that I got the right bike was unbelievable. I'm very happy with the Street Machine and even more happy that I get to enjoy cycling again.
Thanks for everything Robert,
D____ P____
---------- Original Message ----------
From: "arnold t" <___@hotmail.com>
To: "Robert Matson (NYCRS/TIW)"
Subject: RE: Scorpion fs
------------------------------------------
Robert,
I just wanted to extended my sincere appreciation for your expertise, patience, and level of service. It is wonderful to see such a personal level given to customers in order to qualify choosing the right recumbent. I couldn't be happier with my decision to purchase the HP Velotechnik Scorpion FS. I am looking forward to meeting up in future rides. I will strongly recommend folks to talk to you if they are interested in recumbents, and I am sure there will be many..this thing is certainly a head turner. Again, thank you so much for everything.
All the best,
Arnold T.
---------- Original Message ----------
Subject: One Testimonial coming right up--
From: "Malcolm S."
To: "Robert Matson"
------------------------------------------
I'm the kind of guy that likes to do a ton of research before I buy anything. I usually end up reading endless reviews of whatever it is I'm about to purchase before I'll make a choice.
But every once in a while, I connect with someone who's level of expertise is so unequivocally high that with one conversation, all my urge to research my purchase is satisfied and I now know exactly what I want and I'm ready to buy.
Robert Matson, when it comes to recumbents, is just that kind of expert. Robert listened to my needs in a bike then quickly zeroed in on exactly which one would be best for my situation. But far from being a hard sell, he ended up directing me to a bike shop closer to where I live [Portland, OR] so I could get it serviced locally! After giving me a full education on recumbents, he passed the sale on to a colleague!
Robert makes me miss living in NY where people just tell you exactly what they know and help you out as best they can and where they treat you the way they would want to get treated!
Thanks, Robert,
Malcolm S.
---------- Original Message ----------
Subject: My review for your web site.
From: k____@aol.com
To: Robert Matson
------------------------------------------
Hello Robert,
I just wanted you and others to know what a positive experience I've had with you during the course of buying my new Rans V-Rex.
Robert is 1st class in customer service and knowledge of not only recumbents but cycling over all. He's also a 1st class mechanic and will leave you with a bicycle ready to go. Just a week or so after purchasing my V-Rex from Robert at NYC Recumbent Supply, I went on my first tour. (The farm Ride) It was a blast. The V-Rex performed flawlessly.
I have never ridden more than about 5 miles on a bicycle at one time. I took on the challenge of the 66 mile route (which turned out to be about 75 miles) and I completed it without any pain whatsoever to my lower back, neck, arms or wrists. I could have used a new pair of legs after the tour but that's because I know to better prepare physically for it next time. I was so comfortable on the ride thanks to my V-Rex. I love, love, love the bike. I just can't stop riding it. I ride it in my sleep : ).
Most of all it's meeting Robert Matson of NYC Recumbent supply that has been one of the best experiences ever. He's become more like a friend I've know for years rather then a regular sales person. No pressure to buy. He answers question after question (and I can be a pain when it come to questions) without hesitation. He responds to e-mails with an abundance of information regarding a question I may have asked.
Robert is a wonderful person in general and it reflects in the way he interacts with his customers. Anyone considering a recumbent bike, and wants the best experience in helping them decide whether a recumbent is for them, can't go wrong in looking Robert up.
It's a pleasure to do business with you Robert and I can't thank you enough for your patience and overwhelming customer service you've provided and continue to provide to all of us looking to explore the wonderful world of recumbent cycling. You are the BEST!! : )
- Lieut. Joseph (Eddie) Acevedo
---------- Original Message ----------
From: "raymond higgins"
To: "Robert Matson (NYCRS/TIW)"
------------------------------------------
Hey Robert,
Thanks for setting up the bike [Volae Urban Century] for me. I really appreciate your attention to detail as I am sure all of your customers do. Took her out for her maiden voyage and rode about 17 miles, to Sag Harbor and back. It was a bit windy but a pleasure to ride.
Thanks again,
Ray Higgins
---------- Original Message ----------
Subject: Re: HP Velotechnik
From: "M___ N___"
To: "Robert Matson (NYCRS/TIW)"
------------------------------------------
I couldn't be more satisfied with the test rides and other information you gave me on the two recumbents I test rode. Riding for several miles with the bikes sized perfectly with the handlebar configuration and pedals I wanted allowed me a feel for the bikes that would never have been possible at any other bike shop. Most of all, you knew I was noncommittal about replacing the old recumbent I have at home, and didn't go for the hard sell. The experience I got from riding the bikes and the expertise you gave me was well worth the cost.
- Michael N.
---------- Original Message ----------
From: "K___ S____"
To: "Robert Matson"
------------------------------------------
The Innovation Works was a very pleasant surprise for me. From the first time I started reading about recumbents and trying to figure out manufacturers, bikes and dealers, I quickly realized that most of the options for trying the bikes were at least 50-200 miles or more from New York City. When I read about a RANS dealer in Brooklyn on the RANS site, I was very excited. It was quick to hook up with Robert Matson and try a beautiful V-Rex, in my old beautiful neighborhood, Prospect Park. Robert is a triathlete, and enthusiastic about making the correct brand choice, models, fit, city-friendliness and purpose of the bikes.
My first step was learning to ride a recumbent in traffic-free Prospect Park. I quickly had a smile on my face after so many years of riding upright bikes, to enjoy these beautiful designs that really should be replacing even the racing circuit in my opinion.
Robert was meticulous with the fit and adjustments, and I felt safe at all times that he was paying close attention. Just to satisfy my curiosity later I did make a long trip and try a Bacchetta dealer (who was also a wonderful person) and preferred the RANS (V-Rex in my case) and purchased through the Innovation Works. It also gave me confidence that if I got nervous about my Upper West Side bike shop touching a recumbent, I knew I could just go to Brooklyn to get full service.
We made long deliberations on to go with standard or XL sizes for better fit for me, and bike arrived and was assembled in a very efficient manner by a great mechanic. It was pure joy to take it for a first spin together with Robert.
At no point during these exchanges did I feel like I was being pressured by a bicycle salesman in the store trying to sell me what's in stock; it felt like I had known Robert as a friend all along and he was just giving me expert caring advice.
- K.S.
---------- Original Message ----------
Subject: Having a great time
From: "MF&Ph J."
To: "Robert Matson"
------------------------------------------
Dear Robert,
Thank you for your recent e-mail forwarded to me by F____. I looked up Easy Street's website and am going to order the pedal extenders that might be a quick fix. We have been biking on the roads around Woodstock for the last few days [on our V-Rexes], enjoying the weather, getting used to the bikes and exercising some underused muscles in the process.
Tackling steep uphills can still be a challenge but flat portions of road are a breeze and downhills give us a sense of flying. Altogether having a great time cycling. I have moved my seat-back two notches further down and found this arrangement gave me more power and relieved my waist area that felt a bit cramped in the initial, more upright position.
The bikes attract a lot of attention and many questions each time we go out biking. I have already referred a few people to Rans' website so they could find your address, and from now on will carry your telephone number in my bag.
Thank you again for being so generous with your time and attention.
All the best.
Philippe J.
---------- Original Message ----------
Subject: Gekko FX
From: b______@hotmail.com
To: "Robert Matson"
------------------------------------------
Robert --
Thanks very much for your help in ordering and putting together my new gekko fx. Your advice was spot on and was invaluable in helping me make the proper choices in terms of options and configuration. And then your hard work in making sure the bike was ready to go once it came in as well as properly tested (even finding and adjusting to a problem with a manufacturers spec) was exemplary.
Bryan
---------- Original Message ----------
Subject: Re: testimonial?
From: "D. Combs"
To: "Robert Matson"
------------------------------------------
Robert was very thorough when I bought my bicycle. We discussed the brand of bicycle, he made sure I'd adapted to it well, and he assembled it when it arrived at his shop. Robert has also helped with selecting and installing parts. Owning a recumbent is not only possible, but easy, with Robert's help.
- D. Combs
---------- Original Message ----------
Subject: Gekko fx, testimonial
From: "Greg G."
To: "Robert Matson"
------------------------------------------
It's fantastic to have a local NYC recumbent dealer. There are ways to buy new and sometimes used as well. I can test the bike and ride it home instead of renting a van and spending the weekend driving back and forth!
Robert is knowledgeable, passionate, painstaking, patient, and honest as the day is long. He's a good listener too, soaking up details about my tendonitis, knee surgery and other biomechanical issues.
I purchased an HP Velotechnik Gekko from him, and he pointed out how it is a newer model for the German domestic market, with a few better details that are unpublished.
Robert lives it. He really knows the brands he carries (and many others besides). He's got a huge fund of general recumbent lore at his command as well.
What I like best about dealing with Robert is this - not only does he go all out to help you, but he gives you the straight scoop. In the hours of talking about recumbents, I never once felt I was getting sales spiel. I'm now considering a RANS or Volae, and would buy from him with peace of mind.
- Greg G.
---------- Original Message ----------
Subject: Volae Team - Testimonial
From: "Jim L. "
To: "Robert Matson"
------------------------------------------
Robert,
I bought the Volae Team for speed, and yes, this is the fastest I have ever gone on a bike -- and far more comfortable than my normal bike with a suspension system. There is no going back.
On a round trip I clocked 1/2 mph faster than I have ever gone on a normal bike on the same route in gentle rolling hills. And there is probably another 1/2 mph to come when I get my recumbent legs (learn to emphasize different muscles). And I am 15-20% faster down gentle hills.
Buy from Robert Matson. Volae makes it easy enough to buy a bicycle and some accessories online, but you will not configure something good. How are you going to mount a water bottle? Which accessories do you really want, not having tried any of them? What seat pack is compatible with a tailsok? Tailsok? The death-wish Volae website does not even mention a tailsok, but without one you will be 1 mph slower on the flats. And if you are between seat sizes like me, Robert will have you try both seats, so you don't get the uncomfortable one.
Robert is both a good talker and a great listener. You will think that configuring a bike just right for you is the most important thing in his life, and in that time and space I think it really is.
Regards,
Jim L.
---------- Original Message ----------
From: Raymond Ehrlich
To: Robert Matson
Sent: Fri, Jun 11, 2010 11:33 am
Subject: HPV / dust seal
------------------------------------------
I had never been on a recumbent bicycle but thought that one would eliminate the neck and elbow pain that I got from a regular bike. After some preliminary research it became clear that there are lots of "bents" out there but few places to test ride them. Robert Matson was able to help me sort through the confusion about which type of bike to consider and what features I needed to focus on. He has been absolutely thorough in his explanations about the qualities of each bike and why one was better than another. In most cases Robert answered my [e-mail] questions within a few hours.
When I came for my test ride, Robert provided enough instruction so that I was able to handle my first ride with confidence.
I did buy a bike from Robert and it came with 2 small imperfections. He immediately remedied the problems by contacting the company and getting the 2 replacement parts. In the meantime the bike has been wonderful and as hoped I have had no pain at all. I love the new bike and expect it to be my "wheels' for many years to come.......Seth Ehrlich
---------- Original Message ----------
Subject: Re: Testimonial
From: "D___ Cohen"
To: "Robert Matson"
------------------------------------------
Recumbents bikes are truly a fun and exciting way to cycle. However, in a world designed around diamond frame (upright) bikes, recumbents face some basic challenges. Robert Matson of NYC Recumbent Supply will help you navigate these challenges so you can focus on riding your recumbent (and having fun). Robert carefully listens to your needs, and then will help you choose the right bike or gear. In the rare case where Robert doesn't have an immediate answer, he will go out of his way to research the best solution, and in some cases even form new business relationships to get the answers and gear you need.
The time and effort Robert puts into helping you will be immediately apparent from the very first moment you contact him till long after you are up and riding. If you live in the New York City area, and are considering a recumbent bicycle, do not hesitate to contact Robert Matson--you will not be disappointed.
If you are lucky enough, Robert will even give you a tofutti ice cream sandwich -- or even better you can envy Robert as he enjoys 6 of them. :p
- D. Cohen
[Hey, that was my mid-ride lunch! Isn't that allowed?! - RM]
---------- Original Message ----------
From: "t__ c_____"
To: Robert Matson
------------------------------------------
Robert-I want to thank you for your patient instruction today. I think I am going to enjoy my [V-Rex] recumbent very much. I rode for a bit after I got home and was able to make all but one hill (missed a shift). I do think, though, that I am going to have serious problems walking tomorrow. -Tim
(Serious problems walking is how you know you're having fun, Tim. :-) - RM
---------- Original Message ----------
Subject: Glad to hear you got home safely :-)
From: F___ S___"
To: "Robert Matson"
------------------------------------------
No problem. We had a great time [on the Screamer TR]. We ended up in a busy part of Brooklyn with many red lights and stop and goes. Then toward the end pushed up a steep hill on the West Side toward 79th St from the river side. So we tried a variety of terrains. Good experience for a couple of starters. Maybe it was the trainer's effectiveness :).
Again thank you very much. We do very much appreciate your professionalism and dedication to you're customers. I now need to focus on the NYC Half-Marathon this Sunday. Have a good weekend and talk to you soon.
- FS
---------- Original Message ----------
Subject: Been very happy with the recumbent
From: "Kwan C_"
To: "Robert Matson (NYCRS/TIW)"
------------------------------------------
Hi Robert,
I just wanted to let you know that I have been very happy with the HP Velotechnik StreetMachine Gte purchased from you a few months back. It has completely renewed my interest in cycling. All the reasons that I used to hate riding on an upright have disappeared and I love how the recumbent allows me to ride much longer distances than I was ever been capable of.
Please also let your website readers know that your guidance at the beginning made my decision to purchase a world of difference. From the wealth of information on every aspect of recumbent bicycles to the personal care and guidance throughout the demo ride, brought a breath of fresh air to the bicycle purchasing experience.
Considering that I came in lower than the StreetMachine’s lowest fit requirement. The non-trivial modification to fit me properly was done with care and on a timeline that was quite impressive. Something that might not been accommodated in a non-boutique operation.
I will definitely recommend you to any of my friends and family if the itch to ride a recumbent ever gets unbearable to them. I have the utmost confident in your professionalism; that they will be treated with great care.
I’m planning to ride at many places with the StreetMachine, please see attached picture of the recumbent racked on my truck.
Kwan
Brooklyn NY
